Crew Resource Management Recurrent


Crew Resource Management Training (CRM) encompasses a wide range of knowledge, skills and attitudes including communication and focuses on the non - technical skills of both Flight and Cabin Crew.  Our interactive and engaging CRM training course includes relevant and thought provoking case studies and study of events. 

The three yearly cycle of the CRM training program covers all the required modules in-depth over a rolling  three year period and complies with the EASA requirements and structure for CRM training delivery.

Crew Resource Management Recurrent

Course Locations and Dates

LOCATION DAY DATES TIME  
CFT Centre
Friday 14/09/2018 09.00 -16.00
CFT Centre
Friday 15/08/2017 09.00 -16.00
CFT Centre
Wednesday 10/07/2017 0900-16.00

CRM Recurrent Training

CRM training makes optimum use of all available resources, equipment, procedures and people - to promote safety and enhance the efficiency of flight operations, by reducing error, avoiding stress and increasing efficiency.

The three yearly cycle of the CRM training program covers all the required modules in-depth over a rolling three year period.  The recurrent modules include the latest  module EASA subject additions, startle and surprise, resilience, monitoring and intervention and cultural differences.

Who is the course for?

The combined course the course is for both Cabin Crew and Pilots and includes interactive relevant case studies.

Syllabus

Module One:

  • General instructions on CRM principles and objectives
  • Human factors in aviation
  • Human error and reliability
  • Threat and error management (TEM)
  • Communication
  • Effective communication inside and outside of the flight deck compartment
  • Effective communication and coordination with other operational personnel and ground services
  • Surprise and startle effect
  • Resilience development
  • Cultural differences
  • Operator safety culture and organisational factors
  • Case Studies

Module Two:

  • General instructions on CRM principles and Objectives
  • Decision Making
  • Situational awareness
  • Monitoring and intervention
  • Assertiveness
  • Attitudes and behaviour
  • Personality awareness
  • Self-assessment and self -critique
  • Human performance and limitations
  • Information acquisition and processing
  • Perception and attention
  • Case Studies

Module Three:

  • General instructions on CRM principles and Objectives
  • Fatigue and vigilance
  • Stress and stress management
  • Identification/management of passenger human factors crowd control & stress
  • Leadership, cooperation, synergy, delegation
  • Team and individual responsibilities
  • Workload management
  • Automation and philosophy
  • Case Studies

Extra Modules for Cabin Crew

Identification and mangement of the passenger human factors: Crowd control, passenger stress, conflict management, medical factors.

Further Information

As per a third party training organisation we are permitted to provide the training in accordance with ORO.GEN.205. In the case of contracted CRM training, the content of the course covers the specific culture, the type of operations and the associated procedures of the operator for in house training .

When crew members from different operators attend the open ground school course, the CRM training will be specific to the relevant corporate aircraft operators and to the trainees concerned.

 

CAA CAP 737 - Crew Resource Management Training

To Learn More about Crew Resource Management Training Click  CAP 737

CAA Paper Monitoring Matters

CAA MONITORING