Crew Resource Management (CRM) encompasses a wide range of knowledge, skills and attitudes including communications and focuses on the non- technical skills of both Flight and Cabin Crew.
The CRM training is delivered as a bespoke course in accordance with your operation and organisational structure to meet the requirements of both part CAT and NCC operations. We work closely with our operators to ensure we develop a training syllabi that is specific to the individual operator.
Our CRM training is delivered by our engaging CRM instructors who are engaging facilitators of learning and bring with them a vast wealth of operational and technical expertise. Our CRM training course includes relevant and thought provoking case studies and study of events.
The three-yearly cycle of the CRM training program covers all the required modules in-depth over a rolling three year period and complies with EASA implementing rules for CRM training delivery.
CRM Recurrent Training
CRM training makes optimum use of all available resources, equipment, procedures and people - to promote safety and enhance the efficiency of flight operations, by reducing error, avoiding stress and increasing efficiency.
The three yearly cycle of the CRM training program covers all the required modules in-depth over a rolling three year period. The recurrent modules include the latest module EASA subject additions, startle and surprise, resilience, monitoring and intervention and cultural differences.
Who is the course for?
The combined course the course is for both Cabin Crew and Pilots and includes interactive relevant case studies.
Syllabus
Module One:
- General instructions on CRM principles and objectives
- Human factors in aviation
- Human performance and limitations
- Communication
- Effective communication inside and outside of the flight deck compartment
- Effective communication and coordination with other operational personnel and ground services
- Surprise and startle effect
- Resilience development
- Cultural differences
- Operator safety culture and organisational factors
- Case Studies
Module Two:
- General instructions on CRM principles and Objectives
- Decision Making
- Situational awareness
- Monitoring and intervention
- Assertiveness
- Attitudes and behaviour
- Personality awareness
- Self-assessment and self -critique
- Information acquisition and processing
- Perception and attention
- Case Studies
Module Three:
- General instructions on CRM principles and Objectives
- Fatigue and vigilance
- Stress and stress management
- Identification/management of passenger human factors crowd control & stress
- Threat and error management (TEM)
- Human error and reliability
- Leadership, cooperation, synergy, delegation
- Team and individual responsibilities
- Workload management
- Automation and philosophy
- Case Studies
Extra Modules for Cabin Crew
Identification and mangement of the passenger human factors: Crowd control, passenger stress, conflict management, medical factors.
Further Information
As per a third party training organisation we are permitted to provide the training in accordance with ORO.GEN.205. In the case of contracted CRM training, the content of the course covers the specific culture, the type of operations and the associated procedures of the operator for in house training .
When crew members from different operators attend the open ground school course, the CRM training will be specific to the relevant corporate aircraft operators and to the trainees concerned.
CAA CAP 737 - Crew Resource Management Training
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CAA Paper Monitoring Matters
CAA MONITORING
